Terms & Conditions
Last updated: November 2025
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Welcome to Thirsty Moose Brewing Co.
These Terms & Conditions outline the rules and regulations for using our website and purchasing our products.
By accessing our site or placing an order, you agree to these terms in full.
General Information
This website is operated by Thirsty Moose Brewing Co., located at:
Unit 5C Galaxy Business Park, Newburn Bridge Road, Blaydon-on-Tyne, NE21 4SQ
📧 info@thirstymoosebrewingco.com
📞 07862 087087
Throughout the site, “we”, “us”, and “our” refer to Thirsty Moose Brewing Co.
Age Restriction
You must be 18 years or older to purchase alcohol from our website.
By placing an order, you confirm that you are legally old enough to buy alcohol in the UK.
We reserve the right to request age verification and to refuse or cancel any order if proof of age cannot be provided.
Product Information
We make every effort to ensure all product descriptions, images, and pricing are accurate.
However, minor variations (such as packaging or label design) may occur from time to time.
All beers are produced using high-quality ingredients and should be stored appropriately for the best experience.
​Pricing & Payment
All prices are listed in GBP (£) and include UK VAT unless stated otherwise.
Payment must be made in full at the time of purchase.
We accept secure payments via our approved payment providers.
We reserve the right to change prices at any time, but this will not affect orders already placed.
Ordering & Acceptance
After placing an order, you will receive an email confirmation.
This does not constitute acceptance — your order is accepted once payment has been processed and goods have been dispatched.
We reserve the right to cancel or refuse any order, for example if:
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The product is out of stock
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Payment cannot be processed
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There is an error in pricing or description
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The purchaser is under 18
If an order is cancelled, you will be refunded in full.
Delivery Policy
Last updated: November 2025
We aim to deliver your Thirsty Moose beers and merch safely and promptly.
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Delivery Area: UK mainland only.
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Processing & Dispatch: Orders are usually dispatched within 2–3 working days. You’ll receive tracking info once shipped.
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Delivery Charges: Calculated at checkout; free local collection may be available.
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Adult: All alcohol deliveries require an 18+ recipient.
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Missed Deliveries: Ensure your address is correct; redelivery may incur extra charges.
For delivery questions, contact info@thirstymoosebrewingco.com or 07862087087
Returns & Refunds
Returns & Refunds Policy
Last updated: November 2025
We want you to enjoy our beers! Returns are only accepted if the product is damaged, faulty, or incorrect.
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Report Issues: Contact us within 7 days of delivery at info@thirstymoosebrewingco.com with your order number and photos (if applicable).
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Refunds: Approved refunds are issued to the original payment method within 5–10 business days.
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Cancellations: Orders can only be cancelled before dispatch.
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Exchanges: Only for faulty merchandise.
Ensure your delivery address is correct — we’re not responsible for missed deliveries.
Website Use
You agree not to use this website for:
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Any unlawful purpose
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Distributing harmful or offensive material
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Attempting to gain unauthorised access to our systems or data
We reserve the right to restrict access or take legal action against misuse.
Liability
We do our best to ensure all information on this website is accurate and up to date.
However, we cannot guarantee that it will always be error-free.
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts.
